Returns & Refunds Policy

If you purchase a Tide & Wild hamper online and change your mind, you have the right to cancel your order within 14 days of receiving it, without needing to give a reason.

To notify us of your decision to cancel, please email support@tideandwild.co.uk, quoting your order number. You may also use the statutory cancellation form available with our Terms & Conditions.

Once you have notified us of your cancellation, you have a further 14 days to return the goods.

We recommend contacting us before posting your return so that we can assist you with the process and identify your parcel when it arrives.

Where you are cancelling your entire order, please return the complete hamper, including its contents and presentation packaging, wherever possible.

You may inspect the products as you would in a shop. However, if items have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction from your refund to reflect any resulting reduction in value, where permitted by law.

Certain sealed goods that are unsuitable for return for health protection or hygiene reasons are exempt from the change-of-mind cancellation right once unsealed.

This does not affect your statutory rights in relation to faulty or incorrectly described products.

For change-of-mind cancellations, customers are responsible for the direct cost of returning their hamper.

Prepaid returns labels are not automatically included with orders or provided for change-of-mind returns.

As some of our hampers are large and contain fragile products, we recommend using a tracked and appropriately insured delivery service and ensuring that all contents are securely packaged for their return journey.

Please email support@tideandwild.co.uk if you need assistance with the returns process.

Where a refund is due following a change-of-mind cancellation, it will be processed within 14 days of receiving your returned goods, or receiving evidence that you have sent them back, whichever is earlier.

Refunds will be made to the original payment method unless otherwise agreed.

Where required by law, refunds will include the original standard delivery charge. Any additional cost paid for an upgraded delivery service will not be refunded beyond the standard delivery amount.

We will not charge an administration or restocking fee for exercising your statutory cancellation rights.

Every Tide & Wild hamper is carefully checked before leaving us. However, if an individual item arrives damaged, faulty or incorrect, please email support@tideandwild.co.uk so we can resolve the issue as quickly and smoothly as possible.

Please include your order number and a brief description of the issue. Photographs of the affected item and packaging are helpful where available.

Where appropriate, our preferred approach is to offer a replacement of the affected item at no additional cost, allowing you to continue enjoying the rest of your hamper without the inconvenience of returning the entire collection.

For example, if a candle or mug is damaged in transit but the remaining contents are unaffected, we may offer to send a replacement of that individual product.

We understand that circumstances vary, and we will always consider the nature of the issue and your statutory consumer rights. Where you are legally entitled to reject an affected item or the entire hamper, request a refund or receive another remedy, those rights will be respected.

Where reasonably necessary, we may arrange for an affected item to be returned. If a return is required because an item is faulty, damaged or incorrect, we will cover reasonable return costs or arrange an appropriate collection or prepaid return service.

For safety reasons, we will not ask you to post broken glass or other potentially hazardous items without appropriate arrangements.

If you wish to cancel your order before it has been dispatched, please email support@tideandwild.co.uk as soon as possible.

If your order has not yet been dispatched, we will arrange a full refund.

If your order has already been dispatched, you may still exercise any applicable statutory cancellation rights using the returns process above.

Tide & Wild hampers include access to an exclusive guided meditation intended for the personal enjoyment of the recipient.

The meditation is provided under a personal, non-commercial, non-transferable licence. It must not be copied, shared, redistributed, resold, publicly broadcast or otherwise commercially exploited without the appropriate permission.

Access to or use of the meditation does not automatically remove your statutory rights to cancel or return physical goods.

Further information about permitted use of our digital content is available in our Hamper Terms & Conditions.

Nothing in this policy excludes, restricts or affects your statutory rights under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For questions about your order, returns, refunds or damaged items, please contact:

Customer Support Email: support@tideandwild.co.uk

Parcel Returns Address:

Please contact us before returning faulty or damaged goods so we can assist you and, where appropriate, arrange return postage. For change-of-mind cancellations, contacting us first is recommended but is not a requirement for exercising your statutory rights.

General Postal & Correspondence Address:

Please use our parcel returns address, rather than our correspondence address, when returning goods.

We will always do our best to resolve any concerns with care, fairness and understanding.