Hamper Terms & Conditions

These Terms & Conditions apply to the purchase of Tide & Wild luxury gift hampers through our website.

By placing an order, you agree to these terms, which should be read alongside our Returns & Refunds Policy, Delivery Information and Privacy Policy.

Nothing in these terms affects your statutory consumer rights.

Our retreat experiences are subject to separate booking terms and cancellation arrangements.

Tide & Wild creates thoughtfully curated luxury hampers designed to encourage moments of rest, relaxation and indulgence.

Our hamper collection includes:

• Evening Slumber: £99
• Yule Tide Slumber: £195

Each hamper contains a carefully selected collection of products, presented as described on the relevant product page.

We make every effort to ensure that product descriptions, photographs and information are accurate. Minor variations in packaging, colour or presentation may occur.

If a product becomes unavailable, we will contact you before making any material substitution. We will not substitute products of lesser value or materially alter the contents of your hamper without your agreement.

Where an agreed substitution is not possible, we will offer an appropriate alternative or refund.

All prices are displayed in pounds sterling (GBP).

The total price, including any applicable taxes and delivery charges, will be clearly displayed before you complete your purchase.

Payment must be completed through the payment methods available at checkout.

Orders are subject to payment authorisation and stock availability.

Following your purchase, you will receive an order confirmation by email.

If we are unable to fulfil an order, we will contact you and arrange a refund of any payment received for the unfulfilled order.

All hampers are subject to availability.

We reserve the right to decline or cancel an order where there is a genuine stock shortage, pricing error, payment issue or other legitimate reason preventing fulfilment.

If payment has already been taken for an order we cannot fulfil, we will arrange a full refund.

We will not charge customers additional amounts or make material changes to an accepted order without their agreement.

We aim to dispatch orders within two working days of receiving payment, excluding Sundays and bank holidays.

UK delivery is £5.95 per order and complimentary on orders of £100 or more. Delivery times and charges will be displayed at checkout before you pay.

Our hampers are carefully packaged to protect their contents during transit. However, delivery times may occasionally be affected by circumstances outside our control.

If your order is delayed, please contact support@tideandwild.co.uk so we can assist you.

Responsibility for the goods generally passes to you, or to a person you have nominated to receive them, when they come into your physical possession.

Nothing in this section affects your statutory rights regarding late, lost or undelivered goods.

For Christmas 2026, our final order date for Christmas dispatch is 15 December 2026.

Whilst we will do everything we can to ensure your order arrives in time for Christmas, delivery times may be affected by Royal Mail delays during the busy festive period and therefore cannot be guaranteed.

Customers are encouraged to place Christmas orders as early as possible.

Our Christmas dispatch information does not affect your statutory rights in relation to delivery.

We hope you will be delighted with your Tide & Wild hamper. However, if you change your mind or experience an issue with your order, please refer to our Returns & Refunds Policy.

For most online purchases of physical goods, customers have a statutory right to cancel within 14 days of receiving their order, subject to applicable legal exceptions.

For change-of-mind cancellations, customers are responsible for the direct cost of returning goods, as explained in our Returns & Refunds Policy.

Where an individual item is faulty, damaged or incorrectly supplied, we will seek to resolve the issue fairly and promptly.

Where appropriate, we may offer a replacement of the affected item at no additional cost rather than requiring the entire hamper to be returned.

This does not restrict any statutory right to reject goods, obtain a refund or receive another remedy.

Please contact support@tideandwild.co.uk for assistance.

Our hampers contain products intended for personal care, relaxation and enjoyment.

Please read and follow all instructions, warnings, ingredients and safety information provided with individual products before use.

Skincare and Bath Products

Please check product ingredients before use, particularly if you have sensitive skin, known allergies or specific health concerns.

Discontinue use if irritation or an adverse reaction occurs.

Candles

Candles must be used in accordance with the manufacturer’s safety instructions.

Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials and draughts.

Pillow Mist

Our Evening Tide Pillow Mist should be used only as directed on its packaging.

Please read the product label, including any warnings and precautionary information, before use.

Tea and Consumable Products

Please check the original manufacturer’s packaging for ingredients, allergens, preparation instructions and best-before dates.

If you have any questions about a product’s ingredients or suitability before purchase, please contact us.

These instructions are supplementary to, and do not replace, the safety and ingredient information supplied with individual products.

Selected Tide & Wild hampers include access to an exclusive guided sleep meditation created by Danielle Rowley, Founder of Tide & Wild.

The meditation has been thoughtfully designed to complement the hamper experience and encourage moments of calm, rest and relaxation.

9.1 Accessing Your Meditation

Access to the meditation is provided through a QR code included within your hamper.

Scanning the QR code will direct you to a digital listening player, which may also be saved to a compatible mobile device for convenient future access.

An individual customer account or registration is not required.

Access requires a compatible device and an internet connection. The listening player is intended to allow repeated personal listening, subject to the continued availability of the service.

The meditation is provided for streaming and is not offered as a downloadable audio file.

9.2 Personal-Use Licence

Access to the meditation is granted for the personal, private and non-commercial enjoyment of the intended hamper recipient.

The recipient receives a limited, non-exclusive, non-transferable licence to listen to the meditation for personal use.

Purchase or receipt of a hamper does not transfer ownership of the meditation, its recording, script, music or any associated intellectual property rights.

The licence permits the recipient to listen to the meditation as often as they wish while access remains available, subject to these terms.

9.3 Copyright and Prohibited Use

The meditation and its associated original content are protected by applicable intellectual property laws.

Unless permission has been obtained from the relevant rights holders, the following activities are not permitted:

• Copying, reproducing or downloading the recording without authorisation.
• Sharing or distributing copies of the recording.
• Uploading the recording to websites, social media, file-sharing services or other digital platforms.
• Selling, sublicensing or commercially exploiting the recording.
• Using the recording in paid classes, workshops, retreats or other commercial activities.
• Publicly broadcasting or performing the recording without the appropriate permission.
• Sharing the listening link or QR code with others to provide unauthorised access.

Saving the listening player to a personal device for convenient access is permitted. This does not grant permission to copy or distribute the recording itself.

All intellectual property rights remain with their respective rights holders.

9.4 Access and Technical Availability

We aim to make the meditation accessible through the digital listening player for ongoing personal enjoyment.

From time to time, access may be temporarily interrupted by maintenance, technical issues or circumstances beyond our reasonable control.

If you experience difficulties accessing your meditation, please contact support@tideandwild.co.uk so we can assist you.

Where necessary, we may update the listening platform or access arrangements. Any changes will be handled in accordance with applicable consumer law.

9.5 Meditation and Wellbeing

The guided meditation is intended to support relaxation and general wellbeing.

It is not intended to diagnose, treat or cure any medical or psychological condition and is not a substitute for professional medical or mental health advice.

Please listen in a safe, comfortable environment and never whilst driving, operating machinery or undertaking activities requiring your full attention.

If you experience discomfort or distress, stop listening.

9.6 Meditation Access and Refunds

The meditation forms part of the overall Tide & Wild hamper experience.

Accessing or listening to the meditation does not automatically remove your statutory right to cancel or return physical goods.

Any cancellation rights relating specifically to digital content will be governed by applicable consumer legislation.

Nothing in these terms permits Tide & Wild to make an automatic or arbitrary deduction from a statutory refund solely because the meditation has been accessed.

For further information, please refer to our Returns & Refunds Policy.

Tide & Wild hampers may be purchased as gifts for another person.

The purchaser is responsible for providing accurate recipient and delivery details.

Where a hamper is sent directly to a recipient, the purchaser should ensure that the recipient is aware of any relevant product safety information.

The meditation included with a gifted hamper is intended for the personal enjoyment of the gift recipient.

Any statutory contractual cancellation or refund rights will ordinarily belong to the purchaser, subject to applicable law.

We do not currently offer personalised gift messages as part of our standard checkout service.

The Tide & Wild name, branding, original website content, product descriptions, photography and other original creative materials may be protected by copyright, trade mark or other intellectual property rights.

You may not reproduce, distribute or commercially use our protected materials without appropriate permission.

Third-party brands, product names and intellectual property remain the property of their respective owners.

We are responsible for supplying goods that conform to the contract and meet applicable legal requirements.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms excludes or restricts your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

We may update these Terms & Conditions from time to time to reflect changes to our products, services, business practices or legal requirements.

The terms applicable to an order will generally be those provided at the time the order was placed, unless a change is required by law or otherwise lawfully agreed.

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer residing elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights to bring proceedings in the courts available to you under applicable law.

Tide & Wild

Customer Support: support@tideandwild.co.uk

General Postal & Correspondence Address:

Parcel Returns Address:

For questions regarding your order, delivery, returns or meditation access, please email support@tideandwild.co.uk.

We are committed to providing a thoughtful and attentive experience, from the moment you place your order to the moment you enjoy your Tide & Wild hamper.

Complete and return this form only if you wish to cancel your order. You can also simply email us at support@tideandwild.co.uk.